This Privacy Policy explains how ExamsTree collects, uses, shares, stores, and protects personal information when you visit the website, place an order, contact support, or interact with related services.
We may collect information you provide directly, such as your name, email address, billing details, order information, and any content you send through contact or support forms. We may also collect technical and usage information automatically, including IP address, browser type, device information, approximate location inferred from IP, pages visited, referring URLs, timestamps, and diagnostic logs.
We use personal information to operate the website, process payments, deliver digital products, generate and manage download links, provide customer support, prevent fraud, maintain security, comply with legal obligations, and improve the quality and performance of the service.
Where European data protection law applies, we rely on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service security, and consent where consent is required by law.
The website may use cookies, local storage, and similar technologies to maintain session state, remember preferences, support core site functionality, analyze traffic, and improve user experience. Depending on your location, you may be presented with choices regarding non-essential cookies where required by applicable law.
We may share relevant information with trusted third-party providers that help us operate the service, such as payment processors, email delivery providers, cloud hosting providers, analytics providers, fraud prevention tools, and customer support platforms. These providers are authorized to process data only as necessary for the services they perform for us, except where they act as independent controllers under their own terms.
Your information may be processed in countries other than the country in which you are located, including the United States and countries in the European Economic Area. Where required, ExamsTree will use appropriate safeguards for cross-border transfers, such as contractual protections or other lawful transfer mechanisms recognized by applicable data protection law.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or regulatory obligations. Retention periods may vary depending on the type of information and the reason it was collected.
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and in some cases to data portability or withdrawal of consent. Residents of the European Economic Area, United Kingdom, and similar jurisdictions may also have the right to lodge a complaint with a supervisory authority. Residents of certain U.S. states may have privacy rights under applicable state law, subject to statutory exceptions.
If ExamsTree sends promotional communications, you may opt out at any time using the unsubscribe method included in the message or by contacting support. Transactional and service-related communications may still be sent where necessary to complete an order or manage an existing customer relationship.
ExamsTree uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
The service is not directed to children, and ExamsTree does not knowingly collect personal information from individuals who are under the age at which they can lawfully consent under applicable law. If you believe that a child has provided personal information, contact support so the information can be reviewed and, where appropriate, deleted.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised effective date.
Questions or requests relating to privacy may be sent to [email protected].